Faq about borrowing

You can apply for a loan if:

  • You are from 21 to 70 years old
  • You have monthly net income of 2M VND or above

You can get loans through MoneyBank in all cities of Vietnam. All you need is mobile phone with internet access.

After your application is reviewed we will send you SMS with result of our review.

No documents required to apply for a loan. Just provide your ID card number and other details in your online loan application.

Are there other ways I can apply for loan?

The loan application can be submitted at moneybank.vn only. If you need help completing the loan application, you can contact us at hotro@moneybank.vn

My application was first approved but then denied?

My application was first approved but then denied?

My loan was approved, when will I get money?

You can typically get your money in 20 minutes after getting the SMS notification. However, sometimes it can take up to 1 working day.


I haven’t received money to my account yet, what's wrong?

Please check the information you provided in your borrower account on our website. Then wait for 1 working day. If the problem remains please contact us at hotro@moneybank.vn


How can I repay the loan?

Please check all repayment options here: "How to return money".


Can I repay the loan before the due day?

You can always return the loan before the due day without any penalty. Please choose your repayment option here: "How to return money".


What is my due day?

Please log in to your account and check your due day there.


What happens if I miss my due day?

When your loan is not paid on time:

  • it could make impossible for you to get a the loan next time through MoneyBank
  • you pay extra money in form of penalties
  • your credit rating will get worse every time you don’t pay back on time so you may have problems getting a bigger loan from a bank or finance company

To avoid any problems with the late payment please use loan extension feature by logging into your account. In case the loan is extended then your due day will be moved to a later date for a small fee. In case you are unable to extend your loan please contact us at hotro@moneybank.vn We’ll try to help depending on your situation.


What shall I do in case I have not enough money at a due day?

You should extend your loan. The small fee will be charged, and the due date will be moved to a later date which you choose.

I repaid the loan. When can I apply for a new loan again?

You can apply for a new loan on the same day when the previous loan is fully repaid. You may expect the bigger amount for the new loan in case of timely repayment.

You can receive money any time immediately at any bank store near your house. Here is the instruction:

  • Receive SMS with secret code from MoneyBank
  • Come to the nearest bank store with that message. You can find the address here
  • Show that secret code on your phone to bank officer
  • Receive money from bank officer